Privacy Policy

At Eastside Exterminators, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your information, including how we handle SMS communications.

How We Protect Your Information
We implement a variety of security measures to keep your personal data safe:

• All sensitive information is encrypted and transmitted via Secure Socket Layer (SSL) technology

• Information is stored only as necessary and accessed by authorized personnel

• We do not store credit card data after a transaction

• We are PCI-DSS compliant

• Our website uses HTTPS to indicate secure connections

SMS Messaging Compliance
Eastside Exterminators follows all applicable SMS regulations, including guidelines from The Campaign Registry (TCR) and mobile carriers.

1. Opt-In Consent
By providing your phone number, you give express written consent to receive recurring SMS or MMS messages from Eastside Exterminators. These may include:

• Appointment reminders

• Service updates

• Promotional offers

• Account-related communications

Consent is not a condition of purchase.

2. What to Expect

• Message frequency varies based on your interaction with our business

• Message and data rates may apply

• You may opt out at any time by replying STOP

• For help, reply HELP or contact us

3. How We Obtain Consent
Consent may be obtained through:

• Website forms with checkbox consent

• Verbal or written agreement during service interactions

• Customer-initiated messages

• In-person at our point-of-sale locations

All opt-ins are specific to Eastside Exterminators and not transferrable.

4. Opting Out
You may opt out at any time by replying STOP to any message. We will send a one-time confirmation message. No further messages will be sent unless you opt in again. Support is available by replying HELP or contacting us directly.

5. Message Content and Restrictions
We do not send messages containing unlawful, misleading, or restricted content, including:

• SHAFT (Sex, Hate, Alcohol, Firearms, Tobacco) content

• High-risk financial services or get-rich-quick schemes

• Special characters or emoji that may interfere with delivery

Information Collection and Use
We collect information when you:

• Request a service or quote

• Submit a form

• Call or text us

• Provide details for scheduling, billing, or communication

Collected information may include your name, phone number, email, address, and payment details when applicable. We use this information only to fulfill services and communicate with you.

Third Parties
We do not sell, rent, or share your personal information with third parties for marketing. We may share data only with service providers needed to deliver our services.

Children’s Privacy
We do not knowingly collect information from individuals under 13. Our services are intended for users 18 and older.

Your Consent
By using our website or services, you agree to this privacy policy, including SMS communication practices.

Policy Updates
We may update this policy as needed. The most recent version will always be reflected by the “Last Modified” date.

Contact Information
For questions about this policy or our SMS program:
Email: info@eastsideexterminators.com
Phone: (425) 318-7912