Privacy Policy

At Eastside Exterminators, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your information, including how we handle SMS communications.

How We Protect Your Information
We implement a variety of security measures to keep your personal data safe:

• All sensitive information is encrypted and transmitted via Secure Socket Layer (SSL) technology

• Information is stored only as necessary and accessed by authorized personnel

• We do not store credit card data after a transaction

• We are PCI-DSS compliant

• Our website uses HTTPS to indicate secure connections

SMS Messaging Compliance
Eastside Exterminators follows all applicable SMS regulations, including guidelines from The Campaign Registry (TCR) and mobile carriers.

1. Opt-In Consent
If you have opted into the messages, you give express written consent to receive recurring SMS or MMS messages from Eastside Exterminators. These may include:

• Appointment reminders

• Service updates

• Account-related communications

Consent is not a condition of purchase.

2. What to Expect

• Message frequency varies based on your interaction with our business

• Message and data rates may apply

• You may opt out at any time by replying STOP

• For help, reply HELP or contact us

3. How We Obtain Consent
Consent may be obtained through:

• Website forms with checkbox consent

• Verbal or written agreement during service interactions

• Customer-initiated messages

• In-person at our point-of-sale locations

All opt-ins are specific to Eastside Exterminators and not transferrable.

4. Opting Out
You may opt out at any time by replying STOP to any message. We will send a one-time confirmation message. No further messages will be sent unless you opt in again. Support is available by replying HELP or contacting us directly.

5. Message Content and Restrictions
We do not send messages containing unlawful, misleading, or restricted content, including:

• SHAFT (Sex, Hate, Alcohol, Firearms, Tobacco) content

• High-risk financial services or get-rich-quick schemes

• Special characters or emoji that may interfere with delivery

Information Collection and Use
We collect information when you:

• Request a service or quote

• Submit a form

• Call or text us

• Provide details for scheduling, billing, or communication

Collected information may include your name, phone number, email, address, and payment details when applicable. We use this information only to fulfill services and communicate with you.

Third Parties
We do not sell, rent, or share your personal information with third parties for marketing. We may share data only with service providers needed to deliver our services.

Children’s Privacy
We do not knowingly collect information from individuals under 13. Our services are intended for users 18 and older.

SMS Terms & Conditions

Eastside Exterminators offers text messaging services to provide customers with updates, reminders, alerts, and other information related to our services. By opting in to receive SMS messages from us, you agree to the following terms:

1. Program Description
SMS messages may include service reminders, scheduling updates, important account notifications, promotional offers (if consented), and other communications related to Eastside Exterminators’ services.

2. Consent & Opt-In
You will only receive SMS messages from us if you have provided express consent, either by providing your mobile number via a website form, point-of-sale agreement, or verbal agreement, and confirming that you agree to receive text messages. Consent is not a condition of purchase.

3. Message Frequency
Message frequency will vary based on your interactions with Eastside Exterminators and your service schedule.

4. Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you send the STOP message, we will send a confirmation SMS to confirm you have been unsubscribed. You will not receive additional messages unless you opt in again.

5. Support Instructions
For help or more information about our SMS program, reply HELP to any message, call us at (425) 482-2126, or email info@eastsideexterminators.com.

6. Charges & Carriers
Message and data rates may apply depending on your mobile carrier plan. Carriers are not liable for delayed or undelivered messages.

7. Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories in our Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

Your Consent
By using our website or services, you agree to this privacy policy, including SMS communication practices.

Policy Updates
We may update this policy as needed. The most recent version will always be reflected by the “Last Modified” date.

Contact Information
For questions about this policy or our SMS program:
Email: info@eastsideexterminators.com